We registered a domain through a company that register%26#039;s domains on behalf of clients as an agent of the registrar enoms. We have initiated a transfer request with a new host 3 times now and each time the current company which registered the site will not give us the authorization code we require to complete the transfer. They give us the run around until the 2 weeks window to give the authorization code to the new host expires. Is there any thing we can do to solve this situation ? Is there anyone we can contact to help us with this ? Any suggestions will help.
Registering Company Wont Release Domain?
First do a WHOIS to see who is listed as the registrar and registrant of your domain name. If you are listed, then you don%26#039;t need the agent. If the agent put themselves there, then you are going to have to get their cooperation, reluctantly or not. Get them to change the registrant name on the account to you. They should be willing to help you. If they are reluctant, then get their phone number and call them often...very often. Make a nuisance of yourself and they will eventually want to help you. Go up the ladder, talk to supervisors, whatever it takes. As a last resort, you can complain to ICANN, but that may have little effect. You can also complain to the Better Business Bureau (BBB) and your State officials.
If you need help doing a WHOIS, add your domain name to your question and I%26#039;ll do a lookup for you.
Registering Company Wont Release Domain?
I%26#039;d send an email to the actually domain registrar enoms not the agent and explain to them the situation, cc in your registrar so they can see what you are doing. Sure they will quickly change their minds.
Make sure in the email to enoms you ask if this is illegal, always good to mention the legal word in situations like this ;)
No comments:
Post a Comment